At Reluvia, we know that processing heavy emotions, relationship transitions, and breakups requires a space that is not just calm, but completely safe. We treat your personal stories, mood tracking entries, and AI companion conversations with the highest level of care and discretion.
This article outlines how we safeguard your information so you can focus entirely on your healing journey without worry.
1. We practice strict data minimization
We believe the best way to protect your data is to only ask for what is absolutely necessary. Reluvia collects minimal information—such as your name, email address, profile preferences, and app interaction logs—solely to deliver a personalized and stable experience. We never collect medical records, nor do we attempt to diagnose any medical conditions.
2. Your data is never sold or used for ads
Your vulnerability is not a commodity. Reluvia does not sell your personal information, and we do not use your data or chat logs for third-party advertising. Any service provider we work with (such as our secure hosting and technical analytics tools) is strictly vetted and legally bound to protect your privacy obligations.
3. Full control over your history
Your data belongs entirely to you. Whether you want to view the information we have, correct an entry, or wipe the slate completely clean, we make it simple to exercise your privacy rights.
Instant App Deletion: You can delete your account directly within the app settings to instantly remove your profile.
Complete Erasure Requests: You can also contact us via email to request a comprehensive data wipe, which our team handles securely within 30 days.
ℹ️ NOTE: While your interactive mood tracking and reflection progress are securely saved to your account so you don't lose your place, this information is for your eyes only. It is designed purely to support your self-awareness, never for performance evaluation or external comparison.
💡 TIP: If you ever choose to permanently delete your account, your entire conversation history with the AI companion, your guided journey history, and your personal reflections are completely and irreversibly erased from our databases to protect your privacy.
Need More Help?
Your peace of mind and emotional safety are the foundation of everything we do here at Reluvia. If you have any questions about our security practices, or if you would like to know more about how your specific data is handled, please reach out to us.
You can connect with our warm support team anytime at help@reluvia.app. We are here to listen, reassure, and guide you, and we will get back to you within 24 hours.
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