How long does Reluvia keep my data?

At Reluvia, we want to make sure you feel completely safe and in control of your privacy while you process your emotions and rebuild your stability. This article explains our data retention periods and how you can manage your personal information at any time.

Active Accounts

As long as your account remains active, Reluvia safely keeps your information so you can track your emotional patterns and revisit your reflections over time. This active data includes your profile preferences, your progress through guided journeys, and your ongoing conversation history with your AI companion.

We only hold onto the specific pieces of information needed to provide you with a safe, stable, and personalized experience.

Closed or Deleted Accounts

If you decide to leave the app and formally request to delete your account, your data will not be kept indefinitely.

• The Deletion Timeline: Once we receive and verify your account deletion request, our compliance team will permanently erase your personal data from our systems.

• Completion Window: This secure deletion process is typically finalized within 30 days.

ℹ️ NOTE: Once the 30-day deletion process is complete, all of your personal writings, mood tracking history, and AI chat logs are permanently removed and cannot be recovered.

💡 TIP: If you just want to take a temporary break from your journey without losing your carefully documented progress, we recommend choosing Sign out in your account settings instead of selecting a permanent deletion.

How to Request Early Deletion

You don't have to wait to clear your history. If you want us to completely wipe your personal data from our databases right away, you can submit a request directly to our team:

1. Open your personal email and compose a message to [e-mail].

2. Use the subject line: Data Deletion Request.

3. Provide the exact email address linked to your Reluvia profile so we can securely verify your identity.

Need More Help?

Your emotional privacy is incredibly important to us, and we are here to support your choices every step of the way. If you have any remaining questions about how your data is handled, how long it is stored, or how to submit a privacy request, please let us know.

You can reach our warm care team at any time by emailing [e-mail]. You can also open a support ticket by filling out our Online Contact Form. We will look into your request and get back to you with a comforting hand within 24 hours.